Terms Of Service
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LUVVITT SCREEN PROTECTION PLAN – TERMS OF SERVICE (ONE-YEAR LIMITED SCREEN REPLACEMENT COVERAGE)
PLEASE READ THIS AGREEMENT CAREFULLY. By purchasing Luvvitt’s Screen Protection Plan (the “Plan”) or registering your product for coverage, YOU AGREE TO THESE TERMS OF SERVICE, forming a binding legal contract between you (“You” or “Customer”) and Luvvitt LLC (“Luvvitt,” “We,” or “Us”). If you do not agree with any part of these Terms, do not purchase or register for the Plan; instead, contact Luvvitt to request a refund and void the coverage before it becomes effective. You acknowledge that your electronic acceptance (e.g., clicking “I Agree”) is equivalent to a written signature.
These Terms describe the coverage provided, conditions of eligibility, how to make a claim, important exclusions, state-specific rights, and other legal provisions. THIS PLAN IS NOT INSURANCE – it is a one-year limited warranty/service contract for screen damage reimbursement, subject to the conditions below. Coverage may not be available in all jurisdictions and is void where prohibited by law.
1.1 COVERAGE DESCRIPTION AND BENEFIT
• Covered Product: This Plan applies to one (1) designated electronic device owned by You (e.g., a mobile phone, tablet, or smartwatch) that has a Luvvitt screen protection product applied and is properly registered under this Plan. Only the specific device that You register by unique identifier (such as IMEI or serial number) is covered under the Plan.
• Coverage Scope: If the front outer glass screen of the registered device is accidentally cracked or broken during normal use, We will reimburse You for the repair or replacement cost of that screen, up to Your Plan’s coverage limit. (Coverage limits are typically $250, $350, $500, $750, or $1,000, depending on the Plan level purchased.) The coverage limit corresponds to the plan level and is the maximum total amount payable under this Plan for the term.
• Term of Coverage: The coverage term is one (1) year from the date of purchase of the Plan (or the associated product, if the Plan was bundled), and includes a 30-day waiting period (see Section 1.2). Coverage is subject to successful registration (within 30 days of purchase) and does not become active until registration is completed and approved. The Plan expires 12 months from the original product purchase date, regardless of the registration date. (Example: if you bought the product on January 1 and registered on January 20, the Plan still ends on the next January 1.) You may renew or extend coverage by purchasing a new Plan before expiration (subject to the registration and eligibility requirements in Section 1.2 for the new term).
• No Deductible: There is no deductible or service fee required to receive the reimbursement benefit. Eligible approved claims will be paid up to the coverage limit, directly to You (or your designated payee) according to the claim process in Section 1.4. You are responsible only for any costs above the coverage limit or any ineligible expenses.
1.2 REGISTRATION REQUIREMENTS
To activate this Plan, You must register your device within 30 days of purchase of the Plan or the covered product, whichever is earlier. Registration is mandatory – failure to register on time voids the coverage with no exceptions.
• How to Register: Use the activation code provided with your purchase (delivered via email or inside the product packaging) and visit www.luvvitt.care to complete the online registration form. You will need to provide: (a) your activation code, (b) your contact information (name, email, phone, address), (c) details of the device being covered (make, model, and unique ID such as IMEI or serial number), (d) proof of purchase (a receipt or invoice showing the purchase date and item), and (e) a short video clearly showing your device’s intact screen and its IMEI or serial number displayed on the device’s screen.
• Video and Proof Requirements: The required video must be clear (well-lit, 2–3 seconds) and show the device’s screen in full (all edges and corners) with no cracks or damage, while also displaying the device’s IMEI or serial number on-screen (for example, by dialing *#06# on a phone or via the device settings). This step verifies the device’s identity and confirms it was undamaged at the time of registration. (For devices with multiple displays or foldable screens, only one screen can be covered per Plan. You must specify which screen is covered during registration.)
IMPORTANT: Registration cannot be approved without the video showing an intact screen and visible device ID. If you are unable to meet this requirement, contact Luvvitt support at support@luvvitt.com for assistance. (Screenshots or software-based recordings are not accepted.)
• Registration Approval: After submission, Luvvitt will review your registration (typically within 1–3 business days). If all requirements are met, we will send you a confirmation email stating that your coverage is active (“Registration Approved”). Coverage is not active until you receive this approval. If your submission is incomplete or needs correction, we will notify you by email; you are responsible for responding with the required information. It is your responsibility to follow up if you do not receive either an approval or a deficiency notice in a reasonable time.
• 30-Day Waiting Period: Coverage begins 30 days after the date of registration approval. The first 30 days after approval constitute a waiting period during which no claims will be accepted. Any damage occurring during this waiting period is not covered by the Plan. Attempting to file a claim for such damage will be denied and may void the Plan for fraud (see Section 1.3). The waiting period ensures the device was undamaged at the start and deters immediate fraudulent claims.
• Expiration & Renewal: The Plan expires 12 months from the original product purchase date (not the registration date). Because of the 30-day waiting period at the start, approximately 11 months of coverage remain after the wait. No claims for incidents occurring after expiration will be honored. To continue coverage beyond expiration, You must purchase a new Plan before the current Plan expires and register the device under the new Plan (all initial requirements apply: device must have an intact screen at re-registration, etc.). Renewals are treated as a new Plan term (a waiting period may apply unless expressly waived for continuous coverage; see any renewal-specific terms provided at that time).
1.3 CONDITIONS OF COVERAGE AND EXCLUSIONS
This Plan provides limited coverage for accidental damage to the device’s front screen glass under normal use, subject to the conditions and exclusions below. All conditions must be met for a claim to be eligible:
• Proper Use of Luvvitt Product: The device must be protected by an eligible Luvvitt screen protection product (e.g., Luvvitt Liquid Glass or designated screen protector) as instructed, at the time of the incident. The Luvvitt protector must be properly applied and not removed prior to the damage event. Failure to use the Luvvitt protector, or removing it before the incident, may void coverage. (Normal wear of the protector is acceptable; it just needs to have been on the device when the damage occurred.)
• Accidental Damage Only: Coverage is only for sudden, unexpected accidental damage from handling that results in the front screen glass cracking or shattering. Typical covered scenarios include drops from a hand or pocket, or falls from a table or counter (generally up to ~4–6 feet). Extreme or intentional damage is not covered – e.g., damage from throwing the device, smashing it with force, crushing it (run over by a vehicle), or any unusually severe impact beyond normal use accidents. Damage inconsistent with a simple drop will be investigated and may result in claim denial (for example, if the entire device is bent or destroyed, suggesting an extreme event).
• Covered Parts: Only the device’s external front glass screen (outer glass lens/touch surface) is covered. No internal components or other parts of the device are covered. For example, internal display damage (lines or black spots under the glass), damage to the device’s frame or back, battery or charger issues, cameras, buttons, or software issues are all excluded. Reimbursement is strictly for fixing the cracked front glass. (Note: Many repair services replace the entire display assembly (glass + LCD) as one unit—this is acceptable for a cracked screen claim. However, if your device is fully replaced or additional components are repaired beyond the screen, those extra costs are not covered and must be clearly separated on your receipt; see Section 1.4 regarding claims documentation.)
• Pre-Existing Damage: Devices with existing damage (e.g., a cracked screen) prior to Plan purchase or successful registration are not eligible for coverage. The Plan cannot cover incidents that occurred before the coverage start date. By registering, you confirmed the device’s screen was not cracked; any misrepresentation of the device’s pre-existing condition can result in claim denial and Plan cancellation.
• FRAUD AND MISUSE: Any fraudulent activity or misuse voids the Plan. This includes (but is not limited to): attempting to register a device that already has a cracked screen, submitting fabricated or altered documents, intentionally damaging your device to claim reimbursement, or any misrepresentation in using the Plan. Luvvitt reserves the right to deny any registration or claim if fraud is suspected, and may cancel your Plan and decline future service. We may also report fraudulent incidents to law enforcement and pursue legal remedies.
If fraud or material misrepresentation is proven, You agree that Luvvitt may recover any reimbursements paid and any administrative or investigative costs incurred in responding to the fraud. This includes legal fees and collection costs as permitted by law. You expressly agree that these amounts represent actual or reasonably estimated losses suffered by Luvvitt and are not penalties. If exact damages are difficult to calculate, such amounts will serve as liquidated damages to fairly compensate Luvvitt.
Notwithstanding any dispute resolution or arbitration clause in this Agreement, in cases of suspected or proven fraud Luvvitt may pursue recovery through legal action, including small claims court. You consent to the jurisdiction of such court in your county of residence or in Orange County, California. ARBITRATION IS NOT REQUIRED for Luvvitt to pursue claims arising from fraudulent activity.
These rights are in addition to any other remedies available to Luvvitt, and this clause shall survive cancellation or expiration of the Plan and be enforced to the fullest extent permitted by law.
• One Device Per Plan (Non-Transferable): Each Plan is tied to a single device (identified by IMEI or serial number at registration) and one customer. The Plan cannot be transferred to a different device or person once registered. If you sell or give away the device, or upgrade to a new device, the coverage does not transfer to the new owner or device. (If you return your Luvvitt product for a refund, see cancellation provisions in Section 1.6 regarding the Plan.)
• One Claim Limit: Each Plan allows only one (1) approved claim. Once a claim has been paid up to your coverage limit, the Plan is exhausted and terminates. No additional claims can be made under that Plan, even if the coverage limit was not fully utilized by the first claim. If multiple areas of the device are damaged in one incident (e.g., front and back glass both crack from the same drop), it counts as one claim – the Plan will cover only the front screen repair in that incident. After one claim payout, continued protection requires purchasing a new Plan for the device (which must be bought and the device re-registered while it has no damage; a new waiting period will apply).
• Household Limit: Luvvitt may impose a household limit of two (2) paid claims within any rolling three-year period across all Plans, to prevent abuse. If two claims have already been paid to any one household (e.g., based on shipping address or customer account) in three years, Luvvitt reserves the right to decline further registrations or claims for that household. We will notify You if this limit is reached when you attempt to register or claim. Acceptance of a Plan registration does not waive this rule; if a household exceeds the limit due to error or oversight, we may later cancel and refund a newly purchased Plan. (This rule is intended to curb excessive or fraudulent use by one household while still honoring legitimate claims.)
• No Duplication of Coverage (Other Insurance/Warranties): If You have another protection program that covers the screen repair (e.g., AppleCare+, Samsung Care, carrier insurance, credit card benefits, or any other warranty/plan), You cannot also claim reimbursement from Luvvitt for the same incident. We will not reimburse deductibles or costs covered by another plan, and You cannot receive double recovery or profit by getting paid twice. This Plan covers screen repair costs that You must pay out-of-pocket. If another warranty or insurance fully covers the repair or replacement, our Plan will not apply for that incident. (If multiple coverages exist, our Plan is effectively excess coverage — but since typically the other coverage would pay for the screen, there would be nothing for us to pay.)
• Cosmetic Damage: The Plan does not cover cosmetic damage to the screen such as scratches or scuffs that do not involve a crack. Minor scratches or surface wear are normal wear-and-tear and not reimbursable. Only actual cracking or shattering of the front glass is covered.
• Catastrophic Damage / Loss: Loss or theft of the device is not covered. Damage so severe that the screen crack cannot be verified (e.g., device is destroyed or water-damaged beyond inspection) is not covered. We only cover the cracked screen repair itself. Any indirect or consequential losses from the incident (data loss, inability to use the device, etc.) are not covered (see Section 1.9 Limitation of Liability).
• Geographic Limit: This Plan is valid only for Plans sold by Luvvitt or its authorized resellers, and only when the screen repair is performed within the United States. All reimbursed repairs must be done in the U.S. by an authorized provider (see Section 1.4). Repairs outside the U.S. are not eligible. If we mistakenly allow registration of a device outside our service area or approve an out-of-country repair, it does not waive this restriction; we may deny such claims and cancel the Plan (with a refund) if appropriate. (In summary, if you are outside the U.S. or get your phone fixed abroad, we will not cover it.)
1.4 HOW TO FILE A CLAIM (CLAIM PROCESS)
If your registered device’s screen sustains accidental damage after the waiting period and within the active coverage term, you must follow these steps to file a claim. All claims require Luvvitt’s approval before the device is repaired:
1. Claim Initiation: Before repairing the device, submit a claim request to Luvvitt. Visit www.luvvitt.care and complete the online claim form (you will need your activation code or registration details), or call 1-800-616-4919 for assistance. Provide details about the incident (date and description of how the damage happened) and confirm your contact information for reimbursement. Do not get the device repaired until you receive our claim approval. If you proceed with a repair before obtaining approval, the claim will be denied as an unauthorized repair.
2. Evidence Submission: You will be required to provide visual evidence of the damage (e.g., clear photos or a video of the cracked screen). We may also request your original registration video (for before/after comparison) or other proof to verify that the damage occurred after coverage began. The evidence must clearly show the cracked screen and identify the device as the registered unit (e.g., showing the IMEI/serial on the screen if possible, or the device next to Luvvitt packaging, etc.). We will advise you of the exact requirements.
3. Claim Review and Approval: Luvvitt will review your claim, usually within 1–3 business days. If approved, you will receive a “Claim Approved” email authorizing you to proceed with the screen repair, with instructions on the authorized repair process. (If the claim is not approved initially, we will email an explanation or a request for more information. You will have an opportunity to respond or provide additional evidence, after which we will re-review your claim. If a dispute arises, see Section 1.8 on dispute resolution.)
4. Authorized Repair Service: An approved claim requires the screen repair to be performed by Luvvitt’s authorized service provider. Currently, repairs must be done through uBreakiFix by Asurion (nationwide repair service), unless we specify otherwise. We will provide instructions to find a uBreakiFix location or arrange mail-in service. You are responsible for obtaining a repair estimate from the authorized provider and proceeding with the repair. If no uBreakiFix is reasonably accessible to you, contact Luvvitt for possible written authorization of an alternative reputable repair shop on a case-by-case basis. Do not use an unapproved repair service without permission; doing so will result in claim denial. We may direct you to a specific repair location or partner based on parts availability or other factors; if so, we will communicate this in the approval email.
5. Repair and Payment: After approval, have the screen repaired at the authorized provider. You must pay for the repair upfront and obtain an itemized receipt from the provider. The receipt must include: (a) repair shop name and address, (b) date of repair, (c) an itemized list of charges, with the screen repair/replacement cost listed separately (other services or parts listed separately), and (d) the device identifier (IMEI or serial number) or device description on the receipt/work order. The receipt must explicitly reference a screen repair/replacement for your device model. If other parts (battery, back glass, etc.) were repaired concurrently, those costs must be separately itemized, as we only reimburse the screen-related cost.
6. Submit Receipt for Reimbursement: After the repair, send the itemized receipt to Luvvitt as proof of repair and payment. You can reply to the claim approval email with the receipt attached, or upload it via the claims portal if instructed. We may verify the repair details with the provider, and we reserve the right to compare the charges to typical market rates to ensure they are reasonable and not inflated.
7. Reimbursement: Once we receive and approve your documentation, Luvvitt will process your reimbursement. We generally issue payment within 1–3 business days of receiving a valid, verifiable receipt. Reimbursement is provided up to your Plan’s coverage limit. (If the repair cost exceeds your coverage limit, we will reimburse only up to that limit; any excess cost is your responsibility.)Payment Method: We may reimburse via electronic payment (e.g., PayPal, Venmo) or company check, at our discretion. We will try to accommodate your preference, but note that check payments can take 2–4 weeks for processing and mail, whereas electronic payments are usually faster. Any transaction fees on your end (e.g., your bank’s fee to receive funds) are your responsibility; Luvvitt covers any standard fees on our side and postage for mailing checks.
8. Coverage Conclusion: After a successful screen repair reimbursement, the Plan is fulfilled and terminates. No further incidents will be covered under this Plan, even if within the original term. Continued protection would require purchasing a new Plan (with new registration and waiting period as per Section 1.2).
Important: You must submit the repair receipt (and any other required documents) within 15 days after we approved your claim (i.e., within 15 days of authorization). If you expect a delay (e.g., waiting for a part or a later repair appointment), you must request an extension in writing before the 15 days expire. Luvvitt may grant a reasonable extension (typically 15 additional days) for extenuating circumstances, but this is not guaranteed. Failure to provide the required documentation or to respond to Luvvitt inquiries within the timeframe may result in the claim being closed without payment (as abandoned). We will be reasonable, but it is your responsibility to adhere to deadlines or communicate any need for more time.
1.5 YOUR RESPONSIBILITIES AND ACKNOWLEDGMENTS
By purchasing or registering for this Plan, You acknowledge and agree to the following:
• Truthful Information: All information You provide to Luvvitt (during purchase, registration, and claims) must be truthful and accurate to the best of your knowledge. This includes personal details, device identification, and descriptions of damage incidents. By submitting registration materials, you attest that the device was in good working order with no prior screen cracks at registration. Any misrepresentation or omission of a material fact (e.g., registering after damage occurred, falsifying how damage happened) is grounds for denial of coverage and may constitute fraud (see FRAUD AND MISUSE in Section 1.3).
• Proper Use of Product: You will use and apply Luvvitt’s screen protection product as directed. The Plan complements the protection provided by the product; it does not replace the need for careful device handling. If you misuse the product or remove it contrary to instructions, you may forfeit Plan benefits. We expect normal care – intentional damage is never covered.
• Avoiding Abuse/Harassment: You agree not to engage in abusive, threatening, or harassing behavior toward our staff. Severe misconduct (e.g., profanity-laced threats or harassment of support personnel) may result in cancellation of your Plan and denial of future service, after notice if required (see Section 1.6 and any applicable state requirements). We will handle legitimate customer frustrations professionally, but we reserve the right to protect employees from abuse.
• Cooperation and Follow-Up: If registration information is incomplete or eligibility is unverified, we may request additional info. You are responsible for responding to communications from Luvvitt regarding registration or claims. If we cannot obtain needed information, or if your lack of response impedes claim review, we may close your file and disqualify you from further participation. Any valid claims approved before such cancellation will still be honored, but you will lose coverage going forward if Plan requirements are not met.
• One Plan Per Device: You will not attempt to register multiple Luvvitt plans on the same device to circumvent the one-claim limit or to increase the payout. Only one active Plan per device is allowed at any time. Likewise, you will not seek reimbursement beyond actual repair costs or beyond the coverage limit, whichever is lower. Any attempt to profit from the Plan (obtaining funds beyond actual costs) is fraudulent and prohibited.
• Maintain Current Contact Information: You must keep your contact information (especially email and mailing address) current with Luvvitt. All official communications about the Plan — including registration approval/denial and claim decisions — will be sent to the email on file. We are not responsible if you miss communications due to outdated information or emails being filtered (e.g., spam folders). Add info@luvvitt.care to your safe senders list. If you change your email or address, inform us promptly (especially during an open claim) to avoid missed notices or delays.
• Mitigation of Further Damage: If your device’s screen cracks, you should take reasonable steps to prevent additional damage. For example, stop using the device in ways that could worsen the crack or allow debris/liquid inside, and get it repaired as soon as practicable after approval. The Plan will not cover any additional damage beyond the screen itself (e.g., internal damage or water damage that occurs because you continued to use a device with a cracked screen).
• No Unauthorized Repairs: You acknowledge that any screen repair completed before receiving written approval from Luvvitt is not eligible for reimbursement. Needing an immediate fix for convenience does not override this requirement. If you repair the device before our approval, you do so at your own cost and risk, and the claim will be denied. This requirement ensures fairness and prevents Plan abuse.
• Email as Notice: You agree that email is an acceptable method for Luvvitt to send Plan notices and communications. You are responsible for monitoring your email (and spam folder) for communications from Luvvitt. If you do not receive a communication within expected timeframes, you will proactively contact us or check your claim status. Luvvitt is not liable if you fail to read emails or if our emails are filtered by your system.
1.6 CANCELLATION, REFUNDS, AND TRANSFER
Your Right to Cancel: You may cancel this Plan at any time, for any reason. Depending on when you cancel and whether a claim has been made, you may receive a refund of the Plan purchase price, as follows:
• “Free Look” (within 30 Days): You have 30 days from the Plan purchase date (or 30 days from receipt of these Terms, if later) to cancel for a full refund of the Plan price, provided no claim has been filed. If purchased online, the 30 days runs from the order date; if Terms were provided later (e.g., on delivery), the period runs from the date you received the Terms. To cancel within this window, contact Luvvitt support (email or phone) and request cancellation and a refund. If no claim was made, we will refund 100% of the Plan price. Refunds will be made to the original payment method if possible, or otherwise by check. Please allow 7–10 business days for a credit to appear, or up to 2 weeks for a mailed check. (If required by your state, if a refund is not issued within 45 days after cancellation, a 10% penalty per month will be added.)
• Cancellation After 30 Days: If more than 30 days have passed since Plan purchase (or end of any state-specific free-look period) and no claim has been made, you can cancel and receive a pro-rata refund of the Plan price for the unused portion of the term. The refund will be pro-rated based on the time remaining in the 1-year term, minus any claims paid. (If a claim was paid, we may deduct the claim amount from any refund, and if the claim amount is equal or greater than the Plan price, no refund is due.) We do not charge an administrative cancellation fee (cancellation is free), but we reserve the right (where permitted) to deduct paid claim amounts from the refund as described. For example, if you received a reimbursement under the Plan, canceling it will yield no refund because the Plan’s benefits have been exhausted by that claim.
• How to Cancel: Contact us at support@luvvitt.com or by mail to:
Luvvitt LLC – Attn: Plan Cancellations, 440 N. Barranca Ave #4010, Covina, CA 91723.
Include your name, contact info, Plan activation code or registration details, and a statement requesting cancellation. We will process your cancellation and, if you qualify for a refund, issue it within 10 business days of receiving your request. The cancellation effective date will be the date we receive your notice (unless otherwise required by law). We will send you an email confirmation of the cancellation once processed.
• Effect of Cancellation: Upon cancellation, all coverage under the Plan ends as of the effective cancellation date. No claims for incidents occurring after that date will be accepted. (If you have a pending claim for an incident prior to cancellation, we will continue processing that claim as long as the incident occurred during the coverage period.) If you cancel and later wish to enroll again, you must purchase a new Plan (if available) and meet all registration requirements anew.
Our Right to Cancel: Luvvitt may cancel this Plan only under specific circumstances allowed by law:
• Nonpayment or Reversal: If payment for the Plan is not received or is reversed/invalid (e.g., chargeback or bounced check), we may cancel the Plan immediately. Similarly, if you return the Luvvitt product that included the Plan (e.g., return the screen protector for a refund), the Plan will be automatically canceled (see Effect of Product Return below).
• Fraud or Misrepresentation: If you materially breach the Terms through fraud or intentional misrepresentation (for example, fraudulently registering a device or submitting a false claim), we may cancel your coverage immediately upon notice. Cancellation may be made retroactive to the date of the fraud, and no refund will be due. We reserve all other remedies (e.g., pursuing fraud claims).
• Ineligible Purchase/Device: If we find that the Plan was purchased from an unauthorized source, or the covered product was obtained improperly, or that you otherwise do not meet Plan eligibility requirements (e.g., your device type is not supported), we may cancel the Plan and issue a refund. If the Plan sale or registration was invalid or the device is ineligible, Luvvitt is not obligated to provide coverage.
• Regulatory or Legal Changes: If a change in law or regulation makes it illegal or impracticable to continue this Plan in your state, we may cancel all affected Plans. In such case, you will receive a pro-rata refund of the remaining term, and we will provide notice as described below.
Provider-Initiated Cancellation Procedure: If Luvvitt cancels your Plan for any reason other than nonpayment, your fraud/misrepresentation, or your ineligibility, we will give you at least 30 days’ written notice (10 days if due to nonpayment or fraud) before cancellation. The notice will state the effective date and reason for cancellation and will be sent to your last known email and/or mailing address. (Advance notice is not required for cancellation due to your nonpayment, fraud, or material misrepresentation — such cancellations may be immediate.) If we cancel your Plan for reasons other than those excepted above, you will receive a pro-rata refund of any unused portion of the term, with no cancellation fee.
• Effect of Product Return: If you return the Luvvitt product associated with this Plan (e.g., return the screen protector to the retailer or to Luvvitt for a refund), the Plan becomes void as of the product return date. You cannot keep coverage for a product you returned. In that event, contact Luvvitt to ensure the Plan is canceled; if the Plan was purchased separately, you will receive a refund per the terms above (likely a full refund if the return was within 30 days). If the Plan was provided “free” with a returned product, there is no Plan price to refund (the Plan simply ends). Note: If a third-party marketplace (like Amazon) fails to refund the Plan upon product return, or charges you for the Plan despite the return, that does not entitle you to continued coverage. Once the product is returned/refunded, any associated Plan is invalid.
• Non-Transferability: This Plan is not transferable to another device or person once registered, except as stated here. The Plan must be registered by the original purchaser (or a gift recipient) within 30 days of purchase. If you bought the product and Plan as a gift, the recipient may register in their name (with original receipt) within 30 days of purchase. Before registration, you may give an unused Plan code and product to someone else to register as the first owner. However, once registered, the Plan is locked to that customer and device and cannot be reassigned or sold. If you sell or give away your device after registration, the Plan does not transfer to the new owner (the new owner has no coverage or claim rights under this Plan and would need to purchase their own plan if available).
1.7 GENERAL LEGAL NOTICES AND STATE DISCLOSURES
• Obligor and Provider: The obligor providing service under these Terms is Luvvitt LLC, 440 N. Barranca Ave #4010, Covina, CA 91723. Contact us at 1-800-616-4919 or support@luvvitt.com for Plan questions, claims, or complaints. In states requiring a service contract provider license, Luvvitt is the licensed provider/obligor. Luvvitt may be identified as the “provider” on related materials.
• Not Insurance: This Plan is a service contract for repair reimbursement, not an insurance policy. No separate insurance premium is charged, and no insurer underwrites your risk (though Luvvitt may insure its own obligations—see below). By purchasing, you acknowledge you are buying a service contract for device repair cost coverage, not an insurance policy.
• REIMBURSEMENT INSURANCE: WHERE REQUIRED BY LAW, LUVVITT’S OBLIGATIONS ARE BACKED BY A CONTRACTUAL LIABILITY INSURANCE POLICY. IN THOSE STATES, THE INSURER’S CONTACT DETAILS WILL BE PROVIDED UPON REQUEST, AS REQUIRED BY APPLICABLE LAW. IF DISCLOSURE IS NOT REQUIRED IN YOUR STATE, OR HAS NOT BEEN PROVIDED TO YOU IN A REASONABLE TIMEFRAME, LUVVITT REMAINS FULLY RESPONSIBLE FOR FULFILLING ITS OBLIGATIONS UNDER THIS PLAN, BACKED BY ITS FULL FAITH AND CREDIT.
• State Variations: State-specific requirements modify these Terms as follows (state law will control to the extent of any conflict):
• California: You may cancel this Plan for any reason (e.g., if the device is returned, sold, lost, or destroyed). If you cancel within 30 days of purchase with no service provided, you get a full refund of the Plan price. If you cancel after 30 days or after service, you receive a pro-rata refund for the unexpired term (less any claims paid). No cancellation fee. If we cancel, we’ll give at least 30 days’ notice (10 days if due to nonpayment or fraud) stating the effective date and reason, and you’ll get a pro-rata refund. Disclosure for California residents: The dispute resolution requirement in Section 1.8 (small claims court mandate) does not prohibit you from pursuing a claim in California small claims court (within that court’s limit) or from contacting the California Department of Consumer Affairs for help. (Consumer Affairs: 1-800-952-5210 or www.bhgs.dca.ca.gov.)
• Florida: The rate charged for this Plan is not subject to Florida OIR regulation. The Section 1.8 dispute resolution is amended: any arbitration is non-binding in Florida — after arbitration, either party may reject the result and go to court. You may cancel at any time for a pro-rata refund; any provider-initiated cancellation (except for nonpayment, material misrepresentation, or substantial breach) requires at least 30 days’ notice. (Florida residents may request Luvvitt’s or its obligor’s license number.)
• New York: You may cancel this Plan at any time. If you cancel within 20 days of the date the Plan was mailed to you (or within 10 days if delivered at the time of sale) with no claim made, you get a full refund. If you cancel after that, you get a pro-rata refund less any claims paid. If we cancel, we’ll mail you notice at least 15 days prior with the effective date and reason. (No notice is required if cancellation is due to your nonpayment, material misrepresentation, or substantial breach.) YOU MAY CLAIM DIRECTLY AGAINST THE INSURER IF ANY COVERED SERVICE IS NOT PROVIDED BY LUVVITT WITHIN 60 DAYS OF PROOF OF LOSS.
• Texas: If You cancel, we must pay your refund by the 45th day after cancellation. If we don’t, you may apply for reimbursement from the insurer (if any) or from the Texas Department of Licensing and Regulation (TDLR). Unresolved complaints or service contract provider registration questions may be addressed to TDLR, P.O. Box 12157, Austin, TX 78711, 1-800-803-9202. (Texas License No. for Luvvitt or insurer is available on request.)
• Georgia: You may cancel at any time for a pro-rata refund less any claims paid. We may not cancel except for fraud, material misrepresentation, or nonpayment by you. Any dispute resolution/arbitration requirement in Section 1.8 is non-binding in Georgia — you are not required to accept an arbitrator’s decision. The pre-existing condition exclusion (Section 1.3) is amended so that it only excludes conditions you knew about prior to the start of coverage (it does not exclude conditions that were merely existing but unknown to you at that time).
• Illinois, New Mexico, Oklahoma, Oregon: If You cancel within the free-look period (defined by your state, e.g., 30 days of purchase) with no claim made, you get a full refund. If we cancel for any reason other than nonpayment or your misrepresentation/breach, we will give advance written notice (30 days; New Mexico: 15 days; Oklahoma: 30 days). In New Mexico, after 70 days from effective date, we cannot cancel except for your failure to pay, your misrepresentation, or substantial breach of duties. Refunds due from cancellation will be sent within 60 days of cancellation. (Oklahoma service warranty provider number available on request. Oklahoma law requires stating this is not an insurance contract.)
• Nevada: You may cancel anytime for a pro-rata refund minus claims paid. If no claim was made, no cancellation fee. We will not cancel in Nevada except for your nonpayment, fraud, or material misrepresentation, or a substantial breach of your duties relating to the product or its use. We cannot cancel (except for those reasons) after your Plan has been in effect for 70 days. If we fail to pay a valid claim or refund as required, you may contact the Nevada Division of Insurance. (Note: In Nevada, BINDING ARBITRATION is only allowed if agreed at the time of dispute, so any arbitration in Section 1.8 is voluntary for Nevada customers.)
• Washington: If we do not resolve your claim within 60 days of proof of loss, you may contact the insurer (if applicable) or the Washington OIC. You may cancel anytime for a pro-rata refund. Any arbitration/small claims requirement in Section 1.8 is binding only if you agree at the time of dispute; otherwise you may pursue remedies in court. The pre-existing condition exclusion does not apply to conditions known or that should reasonably have been known by Luvvitt or our administrator at the time of sale.
• Arkansas, Colorado, Kentucky, Maine, Massachusetts, Minnesota, Missouri, South Carolina, Wyoming: You may return the Plan contract within 20 days of mailing or 10 days of delivery (if delivered at sale) for a full refund if no claim has been made. If we fail to refund within 45 days of cancellation, a 10% penalty per month will be added. The right to cancel applies only to the original purchaser and is not transferable. (South Carolina residents: Unresolved complaints or questions may be directed to SC Dept. of Insurance, Capitol Center, 1201 Main St., Suite 1000, Columbia, SC 29201, (800) 768-3467.)
• Arizona: The pre-existing condition exclusion (Section 1.3) does not apply to conditions known or that should reasonably have been known by us or our staff at the time of sale of this Plan. (We cannot deny a claim for a condition we knew about when selling the Plan.)
• Alabama: You may return the Plan contract within 20 days of mailing or 10 days of delivery (if delivered at sale) for a full refund if no claim has been made. If we fail to refund within 45 days of cancellation, a 10% penalty per month will be added. If you cancel after the free-look period, you are entitled to a pro-rata refund less any claims paid. If we cancel, we will give 30 days’ notice (10 days for nonpayment) and no cancellation fee will be charged. The right to cancel applies only to the original purchaser and is not transferable.
If your state is not listed, no special state deviations apply, except as already reflected in these Terms. State laws can change, and we will comply with all applicable laws. If any provision of these Terms is inconsistent with an applicable law, we will interpret or modify it to comply with that law.
1.8 DISPUTE RESOLUTION – SMALL CLAIMS OR ARBITRATION (NO CLASS ACTIONS)
Please read this section carefully – it affects your rights. By purchasing this Plan, You agree to the following procedure for any dispute between You and Luvvitt related to this Plan:
• Informal Resolution: You agree to first contact Luvvitt (support@luvvitt.com) with a written description of your issue and allow us at least 15 business days to attempt an informal resolution. Most issues can be resolved by our support team without formal proceedings.
• Small Claims / Arbitration: If we cannot resolve the issue informally, any dispute or claim arising from or relating to this Plan shall be resolved either in small claims court or, at our option, through binding individual arbitration. You agree not to file a lawsuit in any other court (except for matters not eligible for small claims or arbitration) and you waive any right to a jury trial or to participate in a class or representative action. Instead:
• Small Claims: For disputes within small claims court jurisdictional limits, either party may elect to proceed in small claims court. If the claim qualifies for small claims, you agree that small claims court will be the exclusive venue (assuming Luvvitt also agrees to use small claims). Small claims court provides a simple, informal process, and both You and Luvvitt agree to abide by the court’s judgment.
• Arbitration: For claims exceeding the small claims limit or if small claims is not available, Luvvitt may elect to have the dispute resolved by binding individual arbitration. Arbitration is a private process before a neutral arbitrator instead of a judge or jury. If Luvvitt chooses arbitration, it will be administered by a reputable organization (e.g., AAA) under its consumer arbitration rules. We will notify you of the process. You have the right to opt out of arbitration if you prefer to bring an individual action in a court of general jurisdiction, but under no circumstances may you pursue or join a class or representative action.
• Conditions for Dispute: Before filing in small claims or arbitration, You must ensure: (a) your Plan was valid (properly registered and not voided); (b) you are the original purchaser or authorized representative; (c) you followed the required claims procedure (e.g., sought approval and received a final denial, if that’s what the dispute is about); and (d) you completed the informal resolution step above. If your Plan was never activated or was canceled/voided due to ineligibility or non-compliance, you agree you have no right to pursue a claim under this contract.
• Venue and GOVERNING LAW: Any small claims case or arbitration will take place in Orange County, California, unless prohibited by law. If your state’s law requires a different venue (e.g., your home county), that law overrides this venue provision. This Agreement and any disputes are governed by California law (the state of Luvvitt’s business), except where federal law applies or state law requires otherwise (see Section 1.9).
• NO CLASS ACTIONS: All disputes shall be resolved on an individual basis only. You and Luvvitt agree not to bring or participate in any class, consolidated, or representative action. You will not combine your claim with others’, and no joint or class cases will be heard by any judge or arbitrator. This is an express waiver of class action rights. If this waiver is found unenforceable or unlawful, then Section 1.8 in its entirety (dispute resolution) shall be null and void, and any allowed court action will proceed under the applicable venue rules stated above or as provided by law.
• SEVERABILITY: Except for the class action waiver above (which if invalid makes this entire Section 1.8 void), if any part of this Section 1.8 is found unenforceable, the rest remains in effect. For example, if arbitration is deemed unenforceable but small claims is allowed, we will proceed in small claims if possible, and the class action waiver still applies.
• Exclusions: This dispute resolution agreement does not prevent you from reporting issues to government agencies. It also does not prevent you from pursuing an individual claim in a competent small claims court. Additionally, if your state prohibits mandatory arbitration or allows you to reject arbitration at the time of dispute, you retain those rights. For example, per State Variations: California residents can use small claims or seek government assistance; Florida residents are not bound by arbitration results; Georgia and Washington residents are not bound by pre-dispute arbitration, etc. We will comply with all such laws.
(This Section 1.8 constitutes a written agreement to arbitrate and/or to use small claims on an individual basis, pursuant to the Federal Arbitration Act and applicable state law. You may opt out of arbitration if allowed by law by notifying us in writing within 30 days of Plan purchase that you decline arbitration; however, even if you opt out of arbitration, you agree that any claims will be brought only in small claims court or an equivalent limited jurisdiction court, unless prohibited by law.)
1.9 ADDITIONAL LEGAL TERMS
• LIMITATIONS OF LIABILITY: To the fullest extent permitted by law, Luvvitt’s liability to You under this Plan is limited to the amounts actually paid under the Plan for covered claims (i.e., up to the coverage limit). IN NO EVENT WILL LUVVITT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES arising out of or relating to this Plan or the services provided (such as loss of use of the device, loss of data, loss of business or profits, downtime, or inconvenience), even if advised of the possibility of such damages. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to You. In all cases, Luvvitt’s total liability for any and all claims under this Plan will not exceed the Plan’s coverage limit or the total amount actually paid out on Your claims.
• NO OTHER WARRANTIES: This Plan is not a warranty for the product itself; it is a service contract for repair reimbursement. Luvvitt makes no guarantee or warranty that your device will never break or that our product will render the screen indestructible. We only promise to provide the benefits described in this Plan if its conditions are met. WE DISCLAIM ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT ALLOWED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If such implied warranties cannot be disclaimed under your state’s law, then they are limited in duration to the term of this Plan. (This provision does not affect any manufacturer’s warranty on the product; it applies only to this service Plan.) Purchasing this Plan is optional and not required to buy any Luvvitt product.
• Indemnification: You agree to indemnify and hold harmless Luvvitt, its affiliates, officers, and employees from any loss, liability, or claim (including reasonable attorneys’ fees) arising out of: (a) your misuse of the Luvvitt screen protector or this Plan (e.g., using the Plan in violation of its terms or for an unintended purpose), (b) your intentional wrongdoing or gross negligence leading to device damage (intentional damage is not covered, so you are responsible for resulting costs or claims), (c) your breach of these Terms, or (d) any fraud you commit related to the Plan. In other words, if your actions cause costs or legal claims against us, you will reimburse us for those costs.
• Use of Personal Information: You consent to Luvvitt’s use of the personal information you provide for Plan administration and claim processing. This may include sharing relevant info with third-party service providers such as administrators, an insurance company (if we have a reimbursement insurer), and payment processors, solely for fulfilling Plan services (e.g., sharing claim details with a repair shop or insurer for audit). We do not sell your personal data. All personal information is handled per Luvvitt’s Privacy Policy (see our website). By enrolling, you agree that we may retain your data as needed to administer the Plan (which may be longer than standard retention due to legal/regulatory requirements for service contracts). In evaluating claims, we may also exchange information with repair providers or anti-fraud entities to verify claim history and prevent fraud.
• ENTIRE AGREEMENT: These Terms, together with your Plan purchase receipt and any state-specific disclosures herein, constitute the ENTIRE AGREEMENT between You and Luvvitt regarding this Plan. They supersede all prior or contemporaneous oral or written communications or representations about the Plan. No Luvvitt employee, agent, or reseller is authorized to modify these Terms or make promises beyond what is provided here, except that Luvvitt may issue written amendments signed by an authorized representative (or if required by law, we may send a written notice of changes to these Terms, which will then become part of this agreement). If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain in full force and effect. Luvvitt’s failure to enforce any provision or exercise any right under these Terms is not a waiver of that provision or right.
• GOVERNING LAW: Except to the extent preempted by federal law or required by state law, this Agreement is governed by the laws of the State of California, without regard to conflict of law principles. This GOVERNING LAW applies to contract interpretation and any substantive issues not addressed herein. However, any state-specific requirements or non-waivable rights will apply to residents of those states as needed (e.g., if your state’s law grants additional cancellation rights or prohibits a provision, that state law will govern to the extent it applies).
• Contact Information: For any questions about this Plan, to check coverage, to update information, or to request a copy of these Terms, contact Luvvitt at 1-800-616-4919 or email support@luvvitt.com (or liquidglass@luvvitt.com). Our mailing address is Luvvitt LLC, 440 N. Barranca Ave #4010, Covina, CA 91723. We are here to assist with any inquiries regarding the Plan or your coverage.
(END OF TERMS OF SERVICE FOR SCREEN PROTECTION PLAN)